Customer Service Coordinator

Building a sustainable tomorrow

What if your next job wasn’t just another job?
What if it brought more purpose, more growth, more balance – and more time for what really matters? BAM is where you can do your best work on projects that improve people’s lives. And it's also where you’ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms.

BAM Site Solutions is recruiting a Customer Service Coordinator to be based out of our Offices in Kilsyth. Working 37.5 hours per week Monday – Friday on a rotating shift basis of 8.00 am to 4.30pm or 8.30am to 5pm.

The Customer Service Coordinator provides an outstanding service to our clients through the Site Solutions Hub, processing hire & sales transactions efficiently, answering calls and assisting in the resolution of customer queries.

Making Possible

• Preparation of customer quotations and orders efficiently ensuring a first class customer experience through the BAM Site Solutions Hub.
• Developing a good working knowledge of our product range through training and continuous development.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Ensuring prompt response to enquiries with agreed SLA and that transactions are processed efficiently with customers kept up to date on progress via email or telephone.
• Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements, as well as working closely with our internal product managers to offer the best products to our customers.
• Work as part of the team in managing the shared inbox picking up customer queries, orders and quotes whilst adhering to clear SLA’s.
• Ability to manage your own time and plan your day effectively and efficiently in order to make sure all elements of the role are completed.

Your team

You will be based out of our Offices in Kilsyth. Working 37.5 hours per week Monday – Friday on a rotating shift basis of 8.00 am to 4.30pm or 8.30am to 5pm.

What’s in it for you?

In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. BAM operates a flexible working policy.

What do you bring to the role?

We’re looking for a detail-oriented individual who is diligent and motivated, as well as being a fast learner. The ideal candidate will have:

• GCSEs in English and Mathematics (or equivalent)
• Strong communication skills, both written and verbal.
• Keen attention to detail, ensuring accuracy and good numeracy skills.
• Strong IT skills, with proficiency in Microsoft Office.
• Proactive approach to work, ability to use own initiative with confidence.
• Ability to complete a task first time with relevant support and training.
• Able to manage your time effectively so all workflows are addressed.

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

"Join us in Making Possible"