Service Network Administrator
Building a sustainable tomorrow
BAM Site Solutions are looking for a Service Network Administrator to be based in Kilsyth. The Service Network Administrator is responsible for providing administrative support to the Service Network function, ensuring service records, customer communications and operational information are maintained accurately and efficiently. The role supports the Service Network Coordinator and field service teams through the administration of service activities, documentation, compliance records and customer updates, contributing to the smooth operation of the mobile service network.
Making Possible
- Process service requests, work orders, invoices and service documentation using company systems.
- Accurately input and manage orders using the Rental Results system.
- Create and maintain customer records, asset information and SharePoint documentation.
- Raise purchase orders, sales orders and process damage reports and timesheets.
- Perform general administrative duties, including data entry, document management and record keeping.
- Provide day-to-day administrative support to the Service Network and Hire Operations teams.
- Respond to customer enquiries and communicate service updates and appointment details.
- Liaise with suppliers, subcontractors and other depots to resolve queries and coordinate service activities.
- Support the coordination of engineers, subcontractors and suppliers, escalating issues where appropriate.
- Maintain training, competency and compliance records, supporting audits and statutory inspections.
- Produce service reports, maintain KPI data and assist with reporting and analysis.
- Support diary management, scheduling and administration during periods of high service demand.
- Contribute to continuous improvement initiatives and ensure service records and operational data remain accurate and up to date.
- Deliver a high standard of customer service while supporting the efficient operation of the Service Network function.
What’s in it for you?
Competitive salary and benefits package
What do you bring to the role?
We are looking for a highly organised and detail-focused individual to join our Site Solutions Hire Operations team.
The ideal candidate will be proactive, reliable, and able to manage multiple administrative tasks in a fast-paced depot environment while maintaining accuracy and efficiency.
You will be a strong communicator, capable of liaising with internal teams, depots, and external suppliers to ensure smooth operational processes.
A team-player mindset, along with the ability to work independently and prioritise workload, is essential.
Strong IT skills, with a good working knowledge of Microsoft Office, particularly Excel and WordExperience or understanding of a Purchase Ledger function
High level of accuracy and attention to detail, particularly in data entry and order processing
Effective communication skills, both written and verbal, with the ability to build relationships with suppliers and internal teams
Ability to manage and prioritise workload in a busy operational environmentExperience working in an administrative or business support role (preferably within hire, construction, or logistics sectors)
Familiarity with systems such as Rental Results and SharePoint (desirable)
Ability to work collaboratively across multiple depots and teamsProblem-solving approach to handling order queries and discrepancies
About BAM
Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.
We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application process
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in making possible".
