Business Process Owner - Order to Cash

Building a sustainable tomorrow

At BAM, we are committed to building a sustainable tomorrow through innovation, collaboration, and investment in digital capability. As part of our enterprise-wide ERP transformation, we are strengthening our technical leadership to support the delivery of a robust, integrated, and future‑ready digital platform.

BAM UK and Ireland are now recruiting a Business Process Owner – Order to Cash to join our ERP project to be based from any UK office. 

The Business Process Owner for Order to Cash (O2C) is responsible for defining, governing, and optimising the end-to-end O2C process across the organisation as part of a major ERP or digital transformation programme on a 12 month FTC

Making Possible

End-to-End O2C Process Ownership
•    Own the UK&I O2C process across order entry, pricing, fulfilment, invoicing, and cash collection.
•    Define process standards, KPIs, governance, and performance measures.
•    Ensure seamless integration with related processes such as Procurement, Finance (R2R), Inventory Management, and Customer Service.

Process Design for SAP S/4HANA
•    Lead the definition of future-state O2C processes leveraging SAP standard capabilities.
•    Validate and endorse all O2C process design decisions, including exceptions, workflows, and configuration impacts.
•    Ensure consistency with master data models, organisational structures, and commercial policies.

Requirements Gathering & Solution Validation
•    Facilitate workshops to document business requirements for O2C.
•    Collaborate with functional consultants to prepare functional specifications.
•    Review and approve process flows, design documents, test scripts, and configuration proposals.
•    Ensure alignment between business needs and technical solutions.

Testing & Deployment Support
•    Support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing.
•    Validate test coverage for all O2C scenarios including order types, fulfilment methods, pricing rules, billing, and credit processes.
•    Ensure O2C readiness for cutover and go-live activities, including data readiness and process rehearsals.
•    Support hypercare to resolve O2C issues post-go-live.

Change Management & Training
•    Identify process changes and their impacts on roles, responsibilities, and controls.
•    Ensure training materials and documentation reflect the end-to-end O2C process and system changes.
•    Drive adoption of new ways of working across commercial, operations, and finance teams.

Controls, Compliance & Continuous Improvement
•    Ensure O2C processes adhere to financial, commercial, and regulatory controls.
•    Monitor O2C process KPIs and drive process optimisation initiatives.
•    Act as the escalation point for O2C process issues and change requests.

Stakeholder & Cross-Functional Engagement
•    Act as the primary O2C business representative within the programme.
•    Engage with Sales, Operations, Finance, Customer Service, and IT teams to ensure alignment.
•    Communicate process decisions, risks, and impacts clearly to all relevant stakeholders.

Your team

To be based from any UK office on a hybrid basis 

What’s in it for you?

We are committed to our employees and offer strong competitive salaries along with benefits such as:

8% pension contribution
Private Health Insurance
Dental Plan
26 days annual leave, incremental with years service
2 Wellbeing days annually
Paid maternity & paternity leave
Learning & Development opportunities - internal progression is encouraged and fostered.
Company vehicles (role dependent)
.....and many more great perks.

What do you bring to the role?

Essential Skills & Experience

• Qualified accountant or similar accounting certification (ACCA / ACA / ACMA or equivalent)
• Strong experience in Order to Cash, Sales Operations, Commercial Operations, or Billing & Collections.
• Demonstrable expertise in O2C process design, governance, or leadership roles.

Knowledge of SAP (preferably S/4HANA) O2C capabilities including:
o    Sales Order Management
o    Pricing & Discounts
o    Delivery & Fulfilment
o    Billing & Invoicing
o    Credit Management
o    Customer Master Data

• Experience working in transformation or ERP implementation programmes.
• Ability to translate business requirements into process and system designs.
• Strong stakeholder management and cross-functional leadership skills.

Desirable Skills

• Experience in multi-channel order processing or service-based order management.
• Knowledge of integration points between O2C and Procurement, Inventory, Finance, and Logistics.
• Experience in master data governance, analytics, or workflow automation.
• Familiarity with Agile or hybrid delivery methodologies.

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible"

For more information or an informal conversation about this opportunity, please contact Paul Howes, Recruitment Manager: paul.howes@bam.com

Closing date 19th May

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