Customer Service Coordinator
Building a sustainable tomorrow
BAM Site Solutions is recruiting a Customer Service Coordinator to be based out of our Offices in Wellingborough.
Working 37.5 hours per week Monday - Friday.
The Customer Service Coordinator provides an outstanding service to our clients through the Site Solutions Hub, processing hire & sales transactions efficiently, answering calls and assisting in the resolution of customer queries.
Making Possible
• Preparation of customer quotations and orders efficiently ensuring a first class customer experience through the BAM Site Solutions Hub.
• Developing a good working knowledge of our product range through training and continuous development.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Ensuring prompt response to enquiries and that transactions are processed efficiently with customers kept up to date on progress via email or telephone.
• Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements, as well as working closely with our internal product managers.
• Associated administrative tasks to support the overall Customer Service team and Site Solutions Hub.
What’s in it for you?
A challenging and continuously changing environment in a forward thinking organisation.
In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership.
BAM operates a flexible working policy, actively encouraging periods of remote home working and flexibility in start and finish hours to fit into an individual's busy lifestyle.
What do you bring to the role?
We’re looking for a detail-oriented individual who is diligent and motivated, who is also a team player. The ideal candidate will have:
• GCSEs in English and Mathematics (or equivalent).
• Previous hire industry experience and knowledge (Preferred but not essential).
• Strong communication skills, both written and verbal.
• Keen attention to detail, ensuring accuracy and good numeracy skills.
• Good IT skills, with proficiency in Microsoft Office (Excel in particular).
About BAM
Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.
We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application process
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in making possible".
