Hire Desk Controller
Building a sustainable tomorrow
BAM Site Solutions is recruiting a Hire Desk Controller to be based out of our Offices in Wellingborough.
Working 37.5 hours per week Monday - Friday.
The Hire Desk Controller provides an outstanding service to our clients through the Site Solutions Hub, processing hire & sales transactions efficiently, answering calls and assisting in the resolution of customer queries.
Your mission
• Preparation of customer quotations and orders efficiently ensuring a first class customer experience through the BAM Site Solutions Hub.
• Developing a good working knowledge of our product range through training and continuous development.
• Embed a culture of compliance to all UK & Ireland policies, targets, standards, and strategy in relation to safety, health, wellbeing, and sustainability.
• Ensuring prompt response to enquiries and that transactions are processed efficiently with customers kept up to date on progress via email or telephone.
• Assisting in the cross hire and purchasing of products from an agreed supplier database to fulfil customer requirements, as well as working closely with our internal product managers.
• Associated administrative tasks to support the overall Customer Service team and Site Solutions Hub.
Who are we looking for?
We’re looking for a detail-oriented individual who is diligent and motivated, who is also a team player. The ideal candidate will have:
• GCSEs in English and Mathematics (or equivalent).
• Previous hire industry experience and knowledge (Preferred but not essential).
• Strong communication skills, both written and verbal.
• Keen attention to detail, ensuring accuracy and good numeracy skills.
• Good IT skills, with proficiency in Microsoft Office (Excel in particular).
• Ability to build relationships at all levels.
What’s in it for you?
In addition to an attractive salary we offer a significant benefits package, contributory pension, BUPA, life assurance, 25 days holiday (increases with length of service), holiday purchase scheme, gym subsidy and BAM social club membership. BAM operates a flexible working policy.
Your work environment
People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial.
We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.
Who are we?
The art of building is about building for communities; it’s about building for life.
Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.
Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.
Our recruitment process, what you need to know?
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
