Service Manager Plant & Equipment
Building a sustainable tomorrow
BAM Site Solutions are looking to recruit a Service Manager Plant & Equipment to be based in Wellingborough. Leading a team within Hire Operations, the role will oversee all day-to-day operational activities of a busy workshop internally and externally. Working within the Hire Operations Team to continually improve our safety, systems, processes and provide continued training and product knowledge. Continue to drive our endeavour for excellence in customer service and support our growing client and site portfolio.
Making Possible
- Lead, motivate and develop the Service Network team, delivering daily briefings to maximise performance and efficiency.
- Build and maintain strong customer and supply chain relationships, ensuring service level agreements (SLAs) are achieved.
- Manage service schedules for plant across depots and customer sites, ensuring inspections, servicing and compliance requirements are met.
- Oversee the day-to-day asset management of plant within ACC, including adding new assets and maintaining accurate records.
- Monitor plant breakdowns, maintain AF14 records and identify opportunities to improve service delivery and operational performance.
- Ensure customer orders are delivered efficiently, resolving complaints and service issues promptly to exceed customer expectations.
- Work closely with the Depot Manager and Finance team to ensure supplier accounts meet financial, operational and health and safety requirements.
- Promote continuous improvement by identifying innovative ways of working and implementing best industry practices.
- Lead health and safety activities, including workplace risk assessments, action plans, toolbox talks and quarterly team briefings.
- Monitor team performance against operational, financial and customer service targets, ensuring objectives and deadlines are achieved.
What’s in it for you?
Competitive salary and benefits package
What do you bring to the role?
We are looking for a proactive and experienced Service Manager who leads from the front, drives safety, compliance, and customer excellence, and thrives in a fast-paced operational environment.
Leadership and team management
Organisation and planning
Communication skills
Problem solving
Customer focus
Commercial awareness
IT systems knowledge
Plant hire operations
Health & Safety legislation
Maintenance planning
SLA management
Continuous improvement
Management experience in plant hire or engineering
Workshop or fleet management
Delivering KPIs and SLA performance
Supplier management
Compliance and safety systemsQualifications
Technical qualification desirable
IOSH desirable
Full UK Driving Licence
Management qualification desirable
About BAM
Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.
We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application process
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in making possible".
